Step 1: Greeting & Introduction

📞 “Good [Morning/Afternoon], Mr./Ms. [Customer Name]. This is [Your Name] from SBI Life Insurance. I am calling regarding your policy renewal, which is due on [Renewal Date]. I’d be happy to assist you in ensuring uninterrupted coverage of your valuable policy benefits.”

Step 2: Highlighting the Importance of Renewal

 “Your policy ensures financial security for your family and provides [mention key benefits]. Renewing on time prevents policy lapse and ensures continued protection.”

Step 3: Handling Common Concerns (Transition to Objection Handling)

 "May I check if you have any concerns about renewing your policy today? I'd be happy to assist you."

Objection 1: “I don’t have the funds to renew right now.”

Response: “I understand, Mr./Ms. [Customer Name]. SBI Life offers flexible renewal options, including partial payments or grace periods. Would you like me to share a breakdown of your options?”

Objection 2: “I don’t see the need to renew my policy.”

Response: “I completely understand your concern. However, renewing ensures you maintain your existing benefits, avoiding medical re-evaluations or premium hikes in the future. Can I help you explore how your policy continues to add value?”

Objection 3: “I’m considering a policy from another insurer.”

Response: “I appreciate you exploring your options. However, your existing SBI Life policy comes with accumulated benefits and loyalty rewards. I can walk you through the advantages of staying with SBI Life.”

Objection 4: “I’ll renew it later.”

Response: “I understand, but delaying could lead to a policy lapse, affecting your coverage and accumulated benefits. Can I assist you in setting up a hassle-free auto-renewal?”

Smart Platina Plus Features

• 🏆 Choice of Two Income Plans: Select from Guaranteed Income or Life Income, both tailored to your financial needs.
• 💰 Guaranteed Income Benefit: Enjoy a fixed, regular income during the payout period you've opted for, ensuring peace of mind.
• 🎯 Maturity Benefit: At the end of the policy term, receive 110% of the total premiums paid as a return — securing your investment for the future.
• 📅 Flexible Income Frequency: Choose the frequency of your income benefit to suit your needs: Yearly, Half-Yearly, Quarterly, or Monthly.
• ⏳ Limited Premium Payment Options: Pay premiums over 6, 7, 8, or 10 years — giving you control over your payment schedule.
• 🔒 Enhanced Protection: Add an optional rider for extra coverage and enhanced protection. (SBI Life - Accident Benefit Rider (UIN: 111B)41V01), with options for Accidental Death Benefit (ADB) and Accidental Partial Permanent Disability Benefit (APPD).
• 💼 Tax Benefits: Enjoy tax benefits under the Income Tax Act, 1961, subject to prevailing norms. (Consult your tax advisor for further details.)

Smart Platina Plus Advantages

Security 🔒 : Life insurance coverage throughout the policy term, providing financial protection for your loved ones.

Flexibility 🔄 : Choose the payout period that best matches your life goals. You also have the option to adjust the income payout frequency before the payout period begins.

Simplicity 📑 : Experience an easy application process and a hassle-free issuance, making securing your future simple and stress-free.

Reliability ✅ : Count on regular guaranteed long-term income, offering stability and financial peace of mind.

Maturity Benefit (For In-Force Policies):
For both Income Plan options, if the life assured survives until the end of the policy term, they will receive 110% of the total premiums paid as a lump sum at the end of the policy term.

Survival Benefit (For In-Force Policies):
For both Income Plan options, guaranteed income will be paid during the payout period, depending on the chosen payout frequency, as long as the life assured is alive.

Death Benefit (For In-Force Policies):
The death benefit for the two Income Plan options varies as follows:

1. Life Income Option:
   If the life assured passes away at any time during the policy term, the Sum Assured on Death is payable as a lump sum to the nominee or legal heir, and the policy terminates.

2. Guaranteed Income Option:
   The death benefit is split into two scenarios:

   • Before the commencement of the payout period: The Sum Assured on Death is payable as a lump sum to the nominee or legal heir, and the policy terminates.

   • After the commencement of the payout period: The Sum Assured on Death is payable as a lump sum to the nominee or legal heir, and they will continue receiving the future Guaranteed Income for the remaining payout period. The nominee or legal heir can opt to receive the discounted value of the future Guaranteed Income as a lump sum anytime during the payout period, discounted at 8.25% per annum.

Sum Assured on Death is the higher of the following:

1. Basic Sum Assured: 11 times the annualised premium

2. 105% of Total Premiums Paid: Total premiums paid up to the date of death

3. Annual Guaranteed Income * Death Benefit Factor for Guaranteed Income + Maturity Benefit * Death Benefit Factor for Maturity Benefit

• Annualised Premium refers to the premium payable in a year, excluding taxes, rider premiums, underwriting extra premiums, and loadings for modal premiums.

• Total Premiums Paid refers to the total premiums paid under the base product, excluding extra premiums and taxes, if explicitly collected.

This plan offers comprehensive coverage, ensuring peace of mind for you and your loved ones.